RAG Context: Standard response for any Flamingo Las Vegas guest message about late check-IN or a late arrival — "can I check in late?", "we're arriving late / after midnight", "what if we get there at 2am?", "is there late check-in?", "do you have 24-hour check-in?". The front desk is open 24 hours and guests may check in at any time; guests arriving past 1:00 AM should call the front desk (702-733-3111). Informational only — no escalation. This is late ARRIVAL, NOT late check-OUT — late check-out is a separate, fee-based topic in flamingo-las-vegas-hotel-casino-faq-hotel-policies.md. Consistent with the LATE ARRIVAL template in flamingo-las-vegas-hotel-casino-standardized-responses-pre-stay.md and the 24-hour front desk note in flamingo-las-vegas-hotel-casino-faq-hotel-policies.md.

Late Check-In / Late Arrival — Standard Response

Any guest message asking about checking in late, arriving late, or whether there is late / 24-hour check-in gets the standard response below. This is informational — do not escalate. (Late check-out is a separate, fee-based topic — do not confuse the two.)

Standard response — send for any late check-in / late arrival question: "Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am."

Trigger Phrases

• "Can I check in late?" / "Is there late check-in?"
• "We're arriving late / after midnight / around 2 AM."
• "Do you have 24-hour check-in / a 24-hour front desk?"
• "What happens if we get in past 1:00 AM?"

Notes

• The Flamingo front desk is open 24 hours and guests may check in at any time. For arrivals past 1:00 AM, the front desk number is 702-733-3111.
• This covers late ARRIVAL only. Late check-out is fee-based — see flamingo-las-vegas-hotel-casino-faq-hotel-policies.md.
• Informational response — do not escalate.

flamingo confirm-fee

RAG Context: Escalation guideline for Flamingo Las Vegas guest messages where the guest confirms, accepts, authorizes, agrees to, or approves a fee or charge — as opposed to disputing one. Covers acceptance of a quoted surcharge or add-on cost: adjoining / connecting room fees, room upgrades, early check-in or late checkout fees, resort fees, parking, pet fees, rollaway bed or extra-guest charges, extra-night charges, and any "per room / per night" or "extra fee" the guest agrees to pay (e.g. "Yes, we'd like to confirm the adjoining rooms for the extra fee of $25 per room, per night."). The LLM cannot process payments, apply charges, or guarantee paid add-ons or availability, so every confirmation must be handed to a human to action. Maps to risk category FEE & CHARGE CONFIRMATION (tag CONFIRM-FEE) in the master Flamingo Risk Management Framework (flamingo-las-vegas-hotel-casino-escalations.md). All matches require immediate escalation. Do not confirm the charge is applied or the add-on secured — acknowledge and route to a human.

Confirmation of a Fee or Charge

Guest asks / says:

• "Yes, we'd like to confirm the adjoining rooms for the extra fee of $25 per room, per night."
• "Yes, please go ahead and add the [resort fee / early check-in / late checkout / upgrade] charge."
• "We accept the $X fee — please confirm."
• "Go ahead and charge me for the [rollaway bed / pet fee / parking / connecting rooms / extra guest]."
• "That's fine, please add it to my bill / room."
• "Confirmed — please proceed with the upgrade at the quoted price."
• "Yes, we agree to the additional cost / surcharge."
• "Please charge my card for the extra night."

Trigger keywords (non-exhaustive): yes please confirm, we'd like to confirm, go ahead and charge, charge me, charge my card, add it to my bill, add it to my room, accept the fee, agree to the charge, agree to the fee, approve the fee, okay to charge, that's fine charge, proceed with the upgrade, confirm the extra fee, extra fee, additional charge, additional cost, surcharge, add-on, per night, per room, willing to pay, sounds good charge me, confirm the [adjoining / connecting] rooms.

Disambiguation: This category is for a guest accepting / authorizing a new or quoted charge (a forward-looking action that must be executed by a human). If the guest is disputing, questioning, or asking to remove an existing charge, that is a billing dispute — see General Escalation Rules §K (Billing Issues & Charge Disputes). When a message both accepts a fee and disputes another, apply both tags.

TAG as confirm-fee

Respond with

Thank the guest for confirming and acknowledge the specific fee/charge they accepted. Never state that the charge has been applied, the payment processed, or the room / upgrade / add-on secured; do not quote, adjust, or negotiate the amount, or guarantee availability. Make clear that a team member will finalize the arrangement and apply the charge. The LLM is not authorized to process payments or confirm paid add-ons.

Before escalating

Do not apply, process, or confirm the charge, and do not guarantee the booking change. The LLM is authorized to acknowledge and thank only. Capture the guest's exact wording in the escalation record — the specific charge accepted, the amount, the unit (per room / per night / one-time), what it is for (adjoining / connecting rooms, upgrade, pet, parking, late checkout, extra guest, rollaway, extra night), and full reservation details — so the concierge can apply the charge and confirm the arrangement.

Escalate when:

• Always. Any guest message that accepts, authorizes, agrees to, or confirms a fee, surcharge, add-on, or paid request is an immediate escalation so a human can apply the charge and confirm the arrangement — regardless of amount, tone, or whether the guest asks for confirmation. The LLM has no authority to process payments, apply charges, or guarantee paid add-ons or availability.
• If the confirmed fee is tied to a booking change (room type, adjoining / connecting rooms, dates, occupancy) controlled by a 3rd-party channel (Expedia, Booking.com), still escalate and capture the booking channel so the team can route the change correctly.
• Tag the conversation: [CONFIRM-FEE] + [TIER LEVEL] + [CHANNEL: Expedia] and route to the Flamingo Concierge queue with priority flag.

RAG Context: Hotel policy FAQs for Flamingo Las Vegas covering check-in/check-out, minimum age, 24-hour front desk, peak check-in wait times, early check-in (guaranteeable in advance for $60+tax at 11:00 AM, otherwise availability-based), late checkout (same-day or secured in advance, with full guaranteed-fee tier table), resort fee (third-party bookings: quoted in total but collected at check-in), incidental deposit and release timing, cancellation policy, cash policy, non-smoking rooms, PetStay Program, cribs/rollaways/fridges, microwaves/coffee makers unavailable, Jacuzzi tubs/balconies unavailable, irons/hairdryers, Apple Pay/tap-to-pay, connecting rooms ($25/night, confirm names and confirmation numbers), name additions to reservations, stay-date modifications, room-type changes, third-party booking limits for Caesars Rewards points/benefits, additional Wi-Fi fees, and packages/FedEx receiving.

Frequently Asked Questions (FAQ)

Hotel Policies

What time is Flamingo Las Vegas check-in and check-out?

Check-in is typically 4:00 PM. Check-out is by 11:00 AM.

What is the minimum age to check in?

Guests must be 21 years of age or older to check in.

Is the front desk open 24 hours?

Yes. The front desk is open 24 hours. Guests arriving past 1:00 AM should call the front desk.

What are the standard check-in wait times during peak hours?

Peak check-in wait times are typically less than 25–30 minutes during peak hours (3:00 PM – 11:00 PM).

Can I check in early?

Yes. Early check-in can be guaranteed in advance for $60 + tax, with check-in available starting at 11:00 AM on the arrival date — let us know if you would like it set up. The guarantee is offered in limited quantities and is subject to availability. If you prefer not to pay the fee, early check-in is still based on availability on the day of arrival and additional fees may apply.

Can I request a late checkout?

Yes. Same-day late checkout can be requested from the front desk on the day of departure and is subject to availability and additional fees. A late checkout can also be secured in advance for a guaranteed fee (see the guaranteed late checkout fees below); if you prefer not to pay, it remains based on availability.

What are the guaranteed late checkout fees?

For Tuesday – Friday departures: 12 PM is $20 + tax, 1 PM is $30 + tax, 2 PM is $40 + tax, 3 PM is $50 + tax, and 4 PM is $60 + tax.

For Saturday – Monday departures: 12 PM is $30 + tax, 1 PM is $40 + tax, 2 PM is $50 + tax, 3 PM is $60 + tax, and 4 PM is $70 + tax.

What is Flamingo's resort fee?

The resort fee is approximately $49.95 plus tax, which is approximately $56.63 per night including taxes (the same fee, expressed two ways). It includes in-room Wi-Fi for two devices, fitness center access for two guests, pool access, and local calls. For third-party bookings, the resort fee is quoted within the booking total but is not actually collected until check-in.

Is an incidental or security deposit required?

Yes. A $50 per day deposit is required on a credit card. Cash deposits and cash payments are not accepted.

When is the incidental deposit released?

The hold is released at checkout. Debit cards may take 7–10 business days to reflect the release.

What is the cancellation policy?

Direct property bookings have a 48-hour cancellation policy. Third-party reservations may have their own cancellation policies and must be handled through the original booking channel.

Does Flamingo accept cash?

No. Cash deposits and cash payments are not accepted.

Can I use Apple Pay or a virtual card for resort fees and incidentals?

Tap-to-pay is allowed when processed through a front desk agent. Kiosks may not support this feature yet.

Are guest rooms non-smoking?

Yes. All guest rooms are non-smoking.

Does Flamingo Las Vegas allow pets?

Flamingo Las Vegas offers the PetStay Program for dogs only. Guests must specifically book a PetStay room. The program allows up to 2 dogs, with each dog weighing 50 lbs or less. The fee is $100 per night plus a $100 refundable deposit. Food/water dishes, mats, and treats are provided. Dogs must be crated if left alone in the room, and designated outdoor pet relief areas are available near PetStay rooms.

Do rooms have irons and hairdryers?

Yes. Guest rooms have irons and hairdryers.

Are cribs or rollaway beds available?

Cribs are available on request. Rollaway beds are not available.

Do rooms have mini fridges?

Yes. All rooms at Flamingo have fridges.

Do rooms have microwaves or coffee makers?

No. Microwaves and coffee makers are not provided in any rooms and cannot be rented or requested.

Do rooms have Jacuzzi tubs or balconies?

No. Jacuzzi tubs and balconies are not available in any rooms.

Can I get connecting rooms?

Connecting rooms may be guaranteed in advance for an additional fee of $25 per room, per night, subject to availability and hotel process. Please confirm the name and confirmation numbers for all rooms you would like connected.

Can I add another guest's name to the reservation for check-in?

Yes. To add an additional guest's name for check-in, send the full name exactly as it appears on the guest's photo ID at least 24 hours before arrival; the guest checking in needs a credit card matching their photo ID for resort fees and incidentals. This applies to third-party bookings (e.g., Expedia) too — you do not need to go through the booking channel to add a name. Changing the PRIMARY guest name or cancelling must still go through the original booking channel for third-party reservations, and Caesars Rewards reservations must be checked in by the Caesars Rewards card holder.

Can I modify my stay dates before arrival?

Yes. If booked directly through Caesars Entertainment, contact the property. If booked through a third party, changes must be made through the same booking channel.

Can I change my room type before arrival?

Yes, subject to availability and rate charges may apply. If booked through a third party, changes must be made through that channel.

Do stays booked through third-party sites earn Caesars Rewards points or benefits?

No. Stays booked through third-party sites such as Expedia do not accrue Caesars Rewards points or benefits. Third-party confirmation numbers do not automatically connect in the Caesars Rewards app, but the front desk can help link the reservation to the guest's Caesars Rewards account at check-in.

How much is additional Wi-Fi access beyond the included devices?

Additional Wi-Fi is $14.99 per day per device. Guests use their room number and last name as login credentials.

Can I have a package shipped to me at the hotel?

Yes. Receiving is handled through FedEx with applicable handling charges. Deliveries should be addressed to the registered hotel guest.