RAG Context: Section 2 general escalation rules for Flamingo Las Vegas routine guest-service requests — Name Additions & Guest Authorization, Stay Modifications & Cancellations, Invoice/Folio/Receipt Requests, Room Issues & Housekeeping, Maintenance Requests, Noise/Neighbor/Safety Complaints, Billing Issues & Charge Disputes, and General Complaints & Compensation Requests. For each: trigger phrases and a clear split between what the LLM responds to directly versus what it escalates to a human Concierge. Safety, medical, injury, theft, and billing-dispute messages always escalate. The on-site Security Team is available 24/7 at 702-733-3523. Part of the master framework in flamingo-las-vegas-hotel-casino-escalations.md.

Section 2 — General Escalation Rules

These rules apply to routine guest-service requests that arrive via message. The LLM should acknowledge professionally, provide any information it can, and escalate when the situation requires human action or decision-making.

E — Name Additions & Guest Authorization

Trigger Phrases

• "Can you add a name to my reservation?"
• "Can someone else check in before I arrive?"
• "Can I change the name on my booking?"

RAG Context: Room request standardized response templates for Flamingo Las Vegas — atomic templates for quiet room requests, rooms close together, guaranteed connecting rooms ($20/room/night, confirm names and confirmation numbers), adjoining room requests ($20/room/night, confirm second reservation ID), bed type/bedding requests (bed type not guaranteed; upgrades available pre-arrival), PetStay room requests, view option requests, special occasion requests (amenity setups available via concierge/Laurel at +1-702-733-3111), honeymoon/special celebration requests, crib requests, rollaway bed requests, mini-fridge requests (note: all rooms already have fridges), microwave/coffee maker requests (not available), Jacuzzi tub requests (not available), balcony requests (not available), extra towels/blankets/pillows in-advance requests, generic room requests, and room changes after check-in.

Room Request Standardized Responses for Flamingo Las Vegas:

• QUIET ROOM REQUESTS

  Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.

  If you have any further questions or special requests, please don't hesitate to reach out.

• ROOMS CLOSE TOGETHER

  Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in.

If there's anything we can do to add a little extra sparkle to your trip, please don't hesitate to let us know — additional amenities can be arranged through our concierge or by messaging Laurel during your stay at +1-702-733-3111.