Guest message
Received Β· Jun 17, 2026, 3:23 a.m.
Iβm checking in now, can we request adjacent rooms, the other reservation is underGuadalupe De Hoyos.
Expedia Β· Message
Received Β· Jun 17, 2026, 3:23 a.m.
Iβm checking in now, can we request adjacent rooms, the other reservation is underGuadalupe De Hoyos.
Sent Β· Jun 17, 2026, 3:23 a.m.
Thank you for reaching out. We'll do our best to accommodate your request for adjacent rooms. We appreciate you providing the other reservation name, Guadalupe De Hoyos.
Source: 1
Score Β· 68.22%Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.
Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in. To increase the likelihood of meeting your request, please ensure both reservations are noted as traveling together.
If you'd like to guarantee that the rooms connect, we offer that option in advance for an additional fee of $20 per room, per night β please let us know if you'd like to lock that in.
Hello [guest-name],
We can guarantee connecting rooms in advance for an additional fee of $20 per room, per night, subject to availability and eligibility by room type. Please confirm the name and confirmation numbers for all rooms you would like connected, and we'll set this up on your reservation.
If you prefer not to add the guarantee, connecting or adjoining rooms can still be requested at the front desk on arrival, but availability is not guaranteed.
Hi [guest-name] β thank you for your note! Could you please confirm the second reservation ID you'd like to have adjoining, and whether it's also under your name?
To guarantee adjoining rooms, the hotel applies a $20 per room, per night fee. Once we have your confirmation of the second reservation and your approval to proceed, we'll be happy to secure the adjoining rooms. Thank you!
Hello [guest-name],
Thank you for reaching out. Guests traveling with dogs should be assigned a Pet Room. Paris Las Vegas Pet Rooms are for dogs only, located on a specific floor, at a fee of $75 per night. Certified service animals incur no charge.
Please let us know if you would like us to help arrange a Pet Room for your reservation.
Thank you for reaching out! We're delighted to assist with your view preference. Specific view assignments are subject to availability at the time of check-in. Please be sure to mention your preference to the front desk on arrival, and we will do our best to accommodate. Guaranteed views or room-type changes may be subject to availability and rate differences.
Hi [guest-name],
Thank you for reaching out β we can't wait to welcome you to Paris Las Vegas! At the moment, your reservation doesn't include a guaranteed bed type, but we'll do our best to accommodate your preference based on availability at check-in.
If you'd like to lock in a specific configuration, our hotel team can look into upgrade options before your arrival. Please share your best phone number and we can have our team reach out.
Hello [guest-name],
Thank you so much for choosing Paris Las Vegas to celebrate your special occasion! We've added a note to your reservation and our team will do their best to make your stay memorable. Additional amenities can be arranged through our concierge or by messaging Laurel during your stay β call +1 (702) 946-7000 to get started.
If there are any preferences (room type, view, quiet area), please let us know and we'll do our best to accommodate based on availability at check-in.
Congratulations! π Thank you so much for choosing to celebrate such a special occasion with us at Paris Las Vegas. We're excited to welcome you and help make your stay extra memorable.
Source: 2
Score Β· 66.03%RAG Context: Room request standardized response templates for Paris Las Vegas β quiet room requests, rooms close together, guaranteed connecting rooms ($20/room/night, confirm names and confirmation numbers), adjoining room requests ($20/room/night, confirm second reservation ID), bed type/bedding requests (bed type not guaranteed; upgrades available pre-arrival), Pet Room requests ($75/night, dogs only), view option requests, special occasion and honeymoon requests, crib and rollaway requests ($35/day), mini-fridge requests (by tower β Bordeaux standard, Versailles on request), coffee maker/microwave requests (suites only / not available), extra towels-blankets-pillows in advance, generic room requests, and room changes after check-in.
Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.
Source: 3
Score Β· 59.97%Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.
| Request / Scenario | LLM Response | Escalation Trigger |
|---|---|---|
| Early Check-In | Share $60 + tax fee, explain availability | Guest confirms they want to pay β then escalate |
| Late Check-Out | Share fee schedule, explain availability option | Guest confirms fee + desired time β then escalate |
| Connecting Rooms | Explain $20/room/night fee, request names & conf #s | Guest confirms fee + provides all names & conf #s β then escalate |
| Room Upgrade / Extend Stay (incl. adding a night or a later checkout) | Ask for best contact phone number; do not route to the booking channel | Guest provides phone number β then escalate |
| Fee / Charge Confirmation (any) | Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on | Guest accepts/authorizes any fee or surcharge β always escalate (CONFIRM-FEE) |
| Name Addition / Alt Check-In | Collect name, explain ID/card requirements | Primary name change, billing auth, identity mismatch |
| Stay Modification / Cancel (shorten, cancel, date shift, room change, primary-name change β not adding nights or an additional guest name) | Explain 3rd-party policy, direct to booking channel | 3rd party cannot process; complex booking changes |
| Invoice / Folio / Receipt (incl. itemized) | Send the self-service folio response (emailed after checkout; check spam; else caesars.com folio-request link) | Billing dispute / correction / refund; business-invoice format; incidentals hold past timeframe |
| Room Issue / Housekeeping | Apologize, gather details, direct to front desk first | Front desk unresponsive; safety impact; comp requested |
| Maintenance Request | Acknowledge, direct to front desk / Laurel text | Front desk unresponsive; repair still needed |
| Noise / Safety Complaint | Acknowledge, direct to Security / front desk | Security/front desk intervention needed; unresolved |
| Billing Inquiry / Dispute / Refund | Acknowledge, collect details | Any correction, dispute, or refund β always escalate |
| General Complaint / Comp | Empathize, document thoroughly | Compensation requested; multiple failures; emotional guest |
| Post-Stay Review β Negative | Acknowledge publicly with empathy template | Safety, discrimination, viral-risk β escalate within 12h |
| Post-Stay Review β Positive | Respond with standard thank-you template | No escalation required |
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