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Expedia · Message

Masquerade Tower

Autorag source
rio-las-vegas-hotel-casino
Thread ID
38906f17-3f1a-4aab-81f1-a87dfdc20514
Message ID
5233cad3-81ee-4fb1-9acc-51f41bb5d1f4
Event ID
65207104-f1ef-46c0-88b8-3b01de966054
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Guest message

Received · Jun 8, 2026, 3:26 p.m.

billing-issue

is there any news on our deposits being returned please?

🏨

Property Response

Sent · Jun 8, 2026, 3:29 p.m.

billing-issue-response

I apologize for the delay in returning your deposit. Our finance team is currently looking into this matter, and we hope to resolve it as quickly as possible. Text Rio Rita at (702) 777-7777 for more information.

Escalation Information
Possible escalation
Yes
Actual escalation
No
Possible escalation reason
The guest is inquiring about the status of their deposit return, which is a sensitive issue that may require human judgment and empathy to resolve.
Actual escalation reason
RAG retrieval did not return any escalation files scoring above the configured threshold.
RAG Context Documents

No RAG context documents recorded.

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