🧳
Guest message
Received · Jun 8, 2026, 3:26 p.m.
billing-issue
is there any news on our deposits being returned please?
💬
Expedia · Message
Masquerade Tower
- Autorag source
- rio-las-vegas-hotel-casino
- Thread ID
- 38906f17-3f1a-4aab-81f1-a87dfdc20514
- Message ID
- 5233cad3-81ee-4fb1-9acc-51f41bb5d1f4
- Event ID
- 65207104-f1ef-46c0-88b8-3b01de966054
🏨
Property Response
Sent · Jun 8, 2026, 3:29 p.m.
I apologize for the delay in returning your deposit. Our finance team is currently looking into this matter, and we hope to resolve it as quickly as possible. Text Rio Rita at (702) 777-7777 for more information.
Escalation Information
- Possible escalation
- Yes
- Actual escalation
- No
- Possible escalation reason
- The guest is inquiring about the status of their deposit return, which is a sensitive issue that may require human judgment and empathy to resolve.
- Actual escalation reason
- RAG retrieval did not return any escalation files scoring above the configured threshold.
RAG Context Documents
No RAG context documents recorded.
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