RAG Context: Standard response for any Paris Las Vegas guest message that mentions the Caesars Rewards app, the "Caesars App", or an app problem — e.g. "the app isn't working", "I can't log in / sign in", "my reservation isn't showing in the app", "my confirmation number won't connect", or linking a booking to a Caesars Rewards account. Because this concierge serves guests who booked through third-party sites (Expedia, Booking.com, etc.), a third-party confirmation number will not automatically connect in the Caesars Rewards app. Return the standard response below: the Front Desk links the reservation to the guest's Caesars Rewards account at check-in, and stays booked through a third party do not earn Caesars Rewards points. Informational only — no escalation. Consistent with paris-las-vegas-resort-casino-faq-casino-and-rewards.md and paris-las-vegas-resort-casino-faq-services-and-amenities.md.

Caesars Rewards App — Standard Response

Any guest message that mentions the Caesars Rewards app, the "Caesars App", or an app problem (can't log in, reservation or confirmation number not showing, app not connecting) gets the standard response below. This is informational — do not escalate.

Standard response — send for any app issue / Caesars App mention: "Since you booked through [shopping-site], your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however."

Trigger Phrases

• "The Caesars app isn't working." / "I can't log in to the app."
• "My reservation isn't showing in the Caesars Rewards app."
• "My confirmation number won't connect in the app."
• "How do I link my booking to my Caesars Rewards account?"
• Any other mention of the Caesars App / Caesars Rewards app.

Notes

• [shopping-site] is the guest's booking channel (e.g., Expedia, Booking.com) — fill it from the reservation.
• The Caesars Rewards app does not recognize third-party confirmation numbers; the Front Desk associates the reservation with the guest's Caesars Rewards account at check-in. Third-party guests can still check in online via the Caesars check-in link, which works on the arrival date after 4:00 AM local time.
• Stays booked through a third party do not earn Caesars Rewards points or benefits.
• Informational response — do not escalate.

• Check in easily: you may check in online on your arrival date at https://checkin.caesars.com, then pick up your room keys at a lobby kiosk. Check-in lines can be longer during peak hours (4:00 PM – 6:00 PM), so checking in online helps expedite the process. • Please provide your best email address during check-in — this is where your final receipt will be sent. • A nightly resort fee of $54.95 + tax (≈ $62.30) is due at check-in and includes Wi-Fi, fitness center access, and local calls. • An incidental deposit of $50 per night is required at check-in by credit or debit card. If a debit card is used, the actual funds are held until released after checkout. • Self-parking and valet parking are available for an additional charge. • The minimum age for check-in is 21, and a government-issued ID is required. • Meet Laurel, our virtual concierge — text Laurel to request housekeeping or maintenance, or ask questions during your stay. • Relax at Voie Spa & Salon — book by calling 702-946-4366 or online at https://www.caesars.com/paris-las-vegas/things-to-do/voie-spa-salon.

We look forward to your arrival,

Paris Las Vegas

• ROOM UPGRADE OR STAY EXTENSION

  Hello [guest-name],

  We'd be happy to look into upgrade and extension options for you. Upgrades are subject to availability, and our hotel team handles availability and pricing directly. To have them reach out with options, could you please share the best phone number to reach you?

• LATE ARRIVAL

  Hello [guest-name],

  Thank you for letting us know about your late arrival. The front desk is open 24 hours, and you may check in at any time. If you are arriving past 1:00 AM, please call the front desk at (702) 946-7000 so the team is aware.

  Thank you,

  [hotel-name]

• MODIFY STAY OR CANCEL STAY OR CHANGE DATES

  Dear [guest-name],

  Thank you for reaching out about modifying your reservation.

  If your booking was made directly with Paris Las Vegas, please contact us and we'll be happy to assist with date changes, room-type changes, or cancellations. Cancellations made directly with the property generally require at least 48 hours' notice.

  If your booking was made through a third-party site, changes and cancellations must be processed through that same booking channel, and their policies may differ from ours. Changes are subject to availability and current rates.

  Please let us know how we can help, and we look forward to welcoming you to Paris Las Vegas.

• ADD NAME TO RESERVATION

  Hello [guest-name],

  Thank you for reaching out. The process for adding a guest's name depends on how the reservation was booked:

  • Reservations booked directly with Paris Las Vegas can have additional names added in advance. • Caesars Rewards reservations must be checked in by the Caesars Rewards cardholder. • Reservations booked through a third-party site must be updated through the original booking channel.

  Please provide the full name of the guest being added, exactly as it appears on their photo ID, at least 24 hours prior to check-in. All guests checking in must be 21+ and must present a valid government-issued photo ID and a credit card that matches their photo ID for resort fees and incidentals.

• DEPOSIT

  Thank you for reaching out! I'm happy to clarify the $50 deposit for you.

Pre-Stay Standardized Responses for Paris Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

  • Check-in: 4:00 PM at the front desk or lobby kiosks (must be 21+) • Deposit: $50 per night (held on a credit card; cash is not accepted) • Resort Fee: $54.95 + 13.38% tax per night (≈ $62.30), covering Wi-Fi, fitness center access, and local calls • Parking: Self-parking ≈ $25/day; valet ≈ $40/day • Connecting rooms can be guaranteed in advance for $20 per room, per night.

  For any special requests, feel free to contact us at +1 (702) 946-7000. After departure, you may receive an email where you can share feedback about your stay.

  We look forward to making your stay unforgettable!

  Best regards,

  [hotel-name]

• CHECK IN INSTRUCTIONS

  Dear [guest-name],

  Thank you for choosing Paris Las Vegas for your upcoming stay. Check-in time is 4:00 PM local time, and the front desk is open 24 hours.

  We have three easy check-in options: the front desk, the lobby kiosks, or contactless check-in via the online check-in link emailed on your day of arrival (you can then pick up keys at a lobby kiosk).

  Please bring a valid government-issued photo ID and a credit card for the room, taxes, fees, and the $50/night incidental deposit.

  If there's anything we can do to enhance your stay, please don't hesitate to reach out.

  Thank you,

  [hotel-name]

• EARLY CHECK IN

  Dear [guest-name],

  Thank you for reaching out about early check-in! Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?

  If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply — our front desk or the lobby kiosk can assist you on arrival based on room availability.

• ONLINE / CONTACTLESS CHECK-IN

  [guest-name], you can skip the line by checking in online. Use the link below to retrieve your reservation and check in:

  https://checkin.caesars.com

  A few notes: • The online check-in link will only work on your day of arrival, after 4:00 AM local time. • The Caesars Rewards app will not work with third-party booking numbers, but the link above will let you check in online on your arrival date. The front desk can also associate your Caesars Rewards account at check-in. • Please provide your best email address during check-in — this is where your final receipt will be sent.

  We look forward to welcoming you soon!

  Paris Las Vegas

• PRE-ARRIVAL LETTER

  Greetings [guest-name],

  Thank you for choosing Paris Las Vegas! Before your arrival, here is some information to help you prepare for your stay: