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Expedia · Message

Masquerade Tower

Autorag source
rio-las-vegas-hotel-casino
Thread ID
74675bda-ac5a-4ba3-b743-7fdced5d176f
Message ID
41753576-ad20-4906-932f-84bb1239f127
Event ID
898ac5f1-e4b6-4c2b-a2b1-b36bbb15a1a3
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Guest message

Received · Jun 10, 2026, 1:54 a.m.

deposit-charge-inquiry

Why would it be $100 per day held on my card

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Property Response

Sent · Jun 10, 2026, 1:54 a.m.

deposit-policy-explanation

The $100 per day held on your card is a standard deposit that we require to cover any incidental charges you may incur during your stay, such as room service, parking, or other amenities. This deposit is held on your credit card and will be released after you check out, provided there are no outstanding charges. If you have any further questions or concerns, please don't hesitate to reach out to us. Text Rio Rita at (702) 777-7777 for more information.

Escalation Information
Possible escalation
Yes
Actual escalation
No
Possible escalation reason
RAG retrieval returned escalation file "rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-invoice-request-escalations.md" scoring 49% (at or above the 45% escalation threshold).
Actual escalation reason
Escalation judge LLM did not indicate escalation: The guest's inquiry about the deposit does not meet any of the escalation triggers for invoice, folio, or receipt requests as outlined in the rules.
RAG Context Documents

  1. Source: 1

    Score · 48.58%

    rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-invoice-request-escalations.md

    Show source text

    RAG Context: Escalation guideline for Rio Las Vegas invoice / folio / receipt requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

    G. Invoice / folio / receipt requests

    Guest asks:

    • "Can you send me my invoice?"
    • "Can I get an itemized folio?"
    • "Can you resend my receipt?"
    • "Can you fix a charge on my bill?"
    • "I have not seen my incidentals deposit"
    • "Over charged for my stay"

    TAG as invoice-request

    Respond with

    Route guest to Rio Rita for the actual folio / invoice and explain who issues it

    Escalate when:

    • Guest needs the actual folio / invoice
    • Guest requests itemization
    • Guest inquires about their refund
    • Guest disputes or wants charge corrections
    • Guest needs a customized business-format invoice

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