Guest message
Received · Jun 12, 2026, 6:02 a.m.
Could you please send me the confirmation number of my booking so I can put it into the Caesars app. The ones that Expedia sent me do not work
Expedia · Message
Received · Jun 12, 2026, 6:02 a.m.
Could you please send me the confirmation number of my booking so I can put it into the Caesars app. The ones that Expedia sent me do not work
Sent · Jun 12, 2026, 6:02 a.m.
I'm happy to help you with your booking confirmation number. However, as your booking was made through Expedia, I recommend contacting Expedia customer service for assistance with retrieving your confirmation number. They will be able to provide you with the correct information to access the Caesars app. If you have any further questions or concerns, please don't hesitate to reach out to us.
Source: 1
Score · 65.19%RAG Context: Dining FAQs for Paris Las Vegas covering the on-site dining overview, fine dining, French bistro and bakery options, 24-hour dining, rooftop dining, room service availability, Caesars Eats, third-party delivery, restaurant reservations, and guidance on confirming current hours.
On-site dining includes Eiffel Tower Restaurant, Gordon Ramsay Steak, Mon Ami Gabi, Vanderpump à Paris, The Bedford by Martha Stewart, Alexxa's, Chéri Rooftop, Café Americano, Dominique Ansel Marché, La Creperie, and Brioche by Guy Savoy.
Eiffel Tower Restaurant (fine French dining inside the Eiffel Tower replica) and Gordon Ramsay Steak (modern steakhouse) are the marquee fine-dining venues. Reservations are recommended.
Mon Ami Gabi (classic French bistro), Vanderpump à Paris (French-inspired small plates and cocktails), Dominique Ansel Marché (French bakery and market café), La Creperie (crepes), and Brioche by Guy Savoy (French bakery/café) reflect the resort's Parisian theme.
Café Americano serves all-day breakfast (24-hour), Mon Ami Gabi serves breakfast, and Dominique Ansel Marché and Brioche by Guy Savoy offer pastries and coffee.
Yes. Café Americano offers 24-hour service.
Yes. Chéri Rooftop offers brunch, dinner, and late-night bites with views of the Eiffel Tower replica and the Strip.
Traditional room service availability may vary. Guests can order food through the Caesars Eats app for pickup or delivery from select outlets.
Yes. Guests can use the Caesars Eats app for food and delivery from select Caesars-branded outlets; some outlets may be excluded — confirm in the app.
Yes, but there is no designated delivery service area at the property. Guests must meet delivery drivers outside and arrange pickup directly.
Reservations are recommended for the fine-dining venues such as Eiffel Tower Restaurant and Gordon Ramsay Steak. Reservation availability varies by venue — check each restaurant's page on the Caesars site.
Confirm at https://www.caesars.com/paris-las-vegas/restaurants. Hours may change.
Source: 2
Score · 60.59%Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.
| Request / Scenario | LLM Response | Escalation Trigger |
|---|---|---|
| Early Check-In | Share $60 + tax fee, explain availability | Guest confirms they want to pay — then escalate |
| Late Check-Out | Share fee schedule, explain availability option | Guest confirms fee + desired time — then escalate |
| Connecting Rooms | Explain $20/room/night fee, request names & conf #s | Guest confirms fee + provides all names & conf #s — then escalate |
| Upgrade / Extend Stay | Ask for best contact phone number | Guest provides phone number — then escalate |
| Fee / Charge Confirmation (any) | Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on | Guest accepts/authorizes any fee or surcharge — always escalate (CONFIRM-FEE) |
| Name Addition / Alt Check-In | Collect name, explain ID/card requirements | Primary name change, billing auth, identity mismatch |
| Stay Modification / Cancel | Explain 3rd-party policy, direct to booking channel | 3rd party cannot process; complex booking changes |
| Invoice / Folio / Receipt | Explain who issues folio, set timeline expectations | Itemization, billing correction, refund request |
| Room Issue / Housekeeping | Apologize, gather details, direct to front desk first | Front desk unresponsive; safety impact; comp requested |
| Maintenance Request | Acknowledge, direct to front desk / Laurel text | Front desk unresponsive; repair still needed |
| Noise / Safety Complaint | Acknowledge, direct to Security / front desk | Security/front desk intervention needed; unresolved |
| Billing Dispute / Refund | Acknowledge, collect details | Any correction, dispute, or refund — always escalate |
| General Complaint / Comp | Empathize, document thoroughly | Compensation requested; multiple failures; emotional guest |
| Post-Stay Review — Negative | Acknowledge publicly with empathy template | Safety, discrimination, viral-risk — escalate within 12h |
| Post-Stay Review — Positive | Respond with standard thank-you template | No escalation required |
Source: 3
Score · 57.63%RAG Context: Casino and rewards FAQs for Paris Las Vegas covering the on-site casino, the Caesars Race & Sportsbook (location, betting-window hours, self-service kiosks), mobile betting requirements, the 21+ age rule, casino-floor smoking, Caesars Rewards for sportsbook activity, and contactless check-in via the Caesars Rewards app. Detailed slot and table-game counts are not provided in the current source.
Yes. Paris Las Vegas has an on-site casino floor with the Caesars Race & Sportsbook.
Yes. The Caesars Race & Sportsbook is inside the Paris Las Vegas casino, with self-service kiosks, live betting windows, a racebook, and an adjacent bar & lounge.
Betting windows are typically open 8:00 AM – 12:00 AM (midnight) daily. Self-service kiosks often run extended or 24 hours, depending on casino operations.
Yes. Mobile betting through the Caesars Sportsbook app is available in Nevada, but in-person account activation is required first.
Guests must be 21+ to gamble or place sports wagers.
Smoking is permitted on the casino floor, which is the one exception to the property's non-smoking policy (per Nevada law). Guest rooms and suites are non-smoking.
Yes. Caesars Rewards members can earn rewards for sportsbook activity.
Yes, for eligible reservations. Note that the Caesars Rewards app will not work with third-party booking numbers; in those cases, use the online check-in link, and the front desk can associate your Caesars Rewards account at check-in.
Specific slot-machine and table-game counts are not provided in the current source. Please contact the property for current gaming details.
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