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Expedia · Message

Paris Las Vegas Resort & Casino

Autorag source
paris-las-vegas-resort-casino
Thread ID
999ff81d-0fba-4c34-80bb-1c96d349ea11
Message ID
16f90c23-6982-448a-96b5-26c8003f8144
Event ID
d884e73c-c845-420f-b8f2-4c60f8a02f71
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Guest message

Received · Jun 12, 2026, 6:02 a.m.

booking-confirmation-issue

Could you please send me the confirmation number of my booking so I can put it into the Caesars app. The ones that Expedia sent me do not work

🏨

Property Response

Sent · Jun 12, 2026, 6:02 a.m.

caesars-app-confirmation-number

I'm happy to help you with your booking confirmation number. However, as your booking was made through Expedia, I recommend contacting Expedia customer service for assistance with retrieving your confirmation number. They will be able to provide you with the correct information to access the Caesars app. If you have any further questions or concerns, please don't hesitate to reach out to us.

Escalation Information
Possible escalation
Yes
Actual escalation
No
Possible escalation reason
RAG retrieval returned escalation file "paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-escalations.md" scoring 61% (at or above the 45% escalation threshold).
Actual escalation reason
Escalation judge LLM did not indicate escalation: The proposed reply correctly directs the guest to Expedia for assistance, satisfying the rule for handling third-party booking issues.
RAG Context Documents
  1. Source: 1

    Score · 65.19%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-faq-dining.md

    Show source text

    RAG Context: Dining FAQs for Paris Las Vegas covering the on-site dining overview, fine dining, French bistro and bakery options, 24-hour dining, rooftop dining, room service availability, Caesars Eats, third-party delivery, restaurant reservations, and guidance on confirming current hours.

    Frequently Asked Questions (FAQ)

    Dining

    What dining options are available on-site?

    On-site dining includes Eiffel Tower Restaurant, Gordon Ramsay Steak, Mon Ami Gabi, Vanderpump à Paris, The Bedford by Martha Stewart, Alexxa's, Chéri Rooftop, Café Americano, Dominique Ansel Marché, La Creperie, and Brioche by Guy Savoy.

    What fine dining options are available?

    Eiffel Tower Restaurant (fine French dining inside the Eiffel Tower replica) and Gordon Ramsay Steak (modern steakhouse) are the marquee fine-dining venues. Reservations are recommended.

    What French options are available?

    Mon Ami Gabi (classic French bistro), Vanderpump à Paris (French-inspired small plates and cocktails), Dominique Ansel Marché (French bakery and market café), La Creperie (crepes), and Brioche by Guy Savoy (French bakery/café) reflect the resort's Parisian theme.

    Where can I get breakfast or coffee?

    Café Americano serves all-day breakfast (24-hour), Mon Ami Gabi serves breakfast, and Dominique Ansel Marché and Brioche by Guy Savoy offer pastries and coffee.

    Are there 24-hour dining options?

    Yes. Café Americano offers 24-hour service.

    Is there rooftop dining?

    Yes. Chéri Rooftop offers brunch, dinner, and late-night bites with views of the Eiffel Tower replica and the Strip.

    Does Paris Las Vegas offer room service?

    Traditional room service availability may vary. Guests can order food through the Caesars Eats app for pickup or delivery from select outlets.

    Can guests use Caesars Eats?

    Yes. Guests can use the Caesars Eats app for food and delivery from select Caesars-branded outlets; some outlets may be excluded — confirm in the app.

    Can I use Uber Eats, DoorDash, Postmates, or similar food delivery?

    Yes, but there is no designated delivery service area at the property. Guests must meet delivery drivers outside and arrange pickup directly.

    Do the restaurants accept reservations?

    Reservations are recommended for the fine-dining venues such as Eiffel Tower Restaurant and Gordon Ramsay Steak. Reservation availability varies by venue — check each restaurant's page on the Caesars site.

    Where can I confirm current restaurant hours?

    Confirm at https://www.caesars.com/paris-las-vegas/restaurants. Hours may change.

  2. Source: 2

    Score · 60.59%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-escalations.md

    Show source text

    Section 4 — Quick Reference: LLM Decision Rules

    Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.

    Request / Scenario LLM Response Escalation Trigger
    Early Check-In Share $60 + tax fee, explain availability Guest confirms they want to pay — then escalate
    Late Check-Out Share fee schedule, explain availability option Guest confirms fee + desired time — then escalate
    Connecting Rooms Explain $20/room/night fee, request names & conf #s Guest confirms fee + provides all names & conf #s — then escalate
    Upgrade / Extend Stay Ask for best contact phone number Guest provides phone number — then escalate
    Fee / Charge Confirmation (any) Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on Guest accepts/authorizes any fee or surcharge — always escalate (CONFIRM-FEE)
    Name Addition / Alt Check-In Collect name, explain ID/card requirements Primary name change, billing auth, identity mismatch
    Stay Modification / Cancel Explain 3rd-party policy, direct to booking channel 3rd party cannot process; complex booking changes
    Invoice / Folio / Receipt Explain who issues folio, set timeline expectations Itemization, billing correction, refund request
    Room Issue / Housekeeping Apologize, gather details, direct to front desk first Front desk unresponsive; safety impact; comp requested
    Maintenance Request Acknowledge, direct to front desk / Laurel text Front desk unresponsive; repair still needed
    Noise / Safety Complaint Acknowledge, direct to Security / front desk Security/front desk intervention needed; unresolved
    Billing Dispute / Refund Acknowledge, collect details Any correction, dispute, or refund — always escalate
    General Complaint / Comp Empathize, document thoroughly Compensation requested; multiple failures; emotional guest
    Post-Stay Review — Negative Acknowledge publicly with empathy template Safety, discrimination, viral-risk — escalate within 12h
    Post-Stay Review — Positive Respond with standard thank-you template No escalation required
  3. Source: 3

    Score · 57.63%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-faq-casino-and-rewards.md

    Show source text

    RAG Context: Casino and rewards FAQs for Paris Las Vegas covering the on-site casino, the Caesars Race & Sportsbook (location, betting-window hours, self-service kiosks), mobile betting requirements, the 21+ age rule, casino-floor smoking, Caesars Rewards for sportsbook activity, and contactless check-in via the Caesars Rewards app. Detailed slot and table-game counts are not provided in the current source.

    Frequently Asked Questions (FAQ)

    Casino & Caesars Rewards

    Does Paris Las Vegas have a casino?

    Yes. Paris Las Vegas has an on-site casino floor with the Caesars Race & Sportsbook.

    Does Paris Las Vegas have a sportsbook?

    Yes. The Caesars Race & Sportsbook is inside the Paris Las Vegas casino, with self-service kiosks, live betting windows, a racebook, and an adjacent bar & lounge.

    What are the sportsbook betting window hours?

    Betting windows are typically open 8:00 AM – 12:00 AM (midnight) daily. Self-service kiosks often run extended or 24 hours, depending on casino operations.

    Can guests use mobile betting?

    Yes. Mobile betting through the Caesars Sportsbook app is available in Nevada, but in-person account activation is required first.

    How old do guests need to be to gamble or place bets?

    Guests must be 21+ to gamble or place sports wagers.

    Is smoking allowed in the casino?

    Smoking is permitted on the casino floor, which is the one exception to the property's non-smoking policy (per Nevada law). Guest rooms and suites are non-smoking.

    Do Caesars Rewards members earn for sportsbook play?

    Yes. Caesars Rewards members can earn rewards for sportsbook activity.

    Can I use the Caesars Rewards app for check-in?

    Yes, for eligible reservations. Note that the Caesars Rewards app will not work with third-party booking numbers; in those cases, use the online check-in link, and the front desk can associate your Caesars Rewards account at check-in.

    How many slot machines or table games does the casino have?

    Specific slot-machine and table-game counts are not provided in the current source. Please contact the property for current gaming details.

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