rio-las-vegas-hotel-casino-room-change-request-escalations.md

RAG Context: Escalation guideline for Rio Las Vegas room change requests due to issues. Includes guest asks, TAG classification, AI-handleable response, pre-escalation guidance, and escalation triggers.

J. Room change requests (due to issues)

Guest asks:

• "Can I switch rooms?"
• "This room isn't acceptable."
• "Room is dirty"
• "Things in the room are broken"
• "We need a different room."

TAG as room-change-request

Respond with

Understand reason, gather details

Before escalating

Ask guests to contact Rio Rita at (702) 777-7777 or the front desk for room issues requiring assistance.

Escalate when:

• Room move is requested due to dirty / broken / wrong room type given / wrong bedding
• The guest has already called Rio Rita or spoken to the front desk and no one answered / no one came to fix the issue