rio-las-vegas-hotel-casino-late-checkout-escalations.md

RAG Context: Escalation guideline for Rio Las Vegas late checkout requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

F. Late checkout

Guest asks:

• "Can I check out late?"
• "What is the late checkout fee?"

TAG as late-checkout

Respond with

Explain morning-of-departure availability and possible fee

Escalate when:

• Guest asks for a guarantee before arrival or during stay
• Guest wants to pay a fee to guarantee late checkout