rio-las-vegas-hotel-casino-invoice-request-escalations.md

RAG Context: Escalation guideline for Rio Las Vegas invoice / folio / receipt requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

G. Invoice / folio / receipt requests

Guest asks:

• "Can you send me my invoice?"
• "Can I get an itemized folio?"
• "Can you resend my receipt?"
• "Can you fix a charge on my bill?"
• "I have not seen my incidentals deposit"
• "Over charged for my stay"

TAG as invoice-request

Respond with

Route guest to Rio Rita for the actual folio / invoice and explain who issues it

Escalate when:

• Guest needs the actual folio / invoice
• Guest requests itemization
• Guest inquires about their refund
• Guest disputes or wants charge corrections
• Guest needs a customized business-format invoice