rio-las-vegas-hotel-casino-noise-safety-complaint-escalations.md

RAG Context: Escalation guideline for Rio Las Vegas noise / neighbor / safety complaints. Includes guest asks, TAG classification, AI-handleable response, pre-escalation guidance, and escalation triggers.

K. Noise / neighbor / safety complaints

Guest asks:

• "The room next door is too loud."
• "There's a party / noise issue."
• "I don't feel safe."
• "There's suspicious activity."

TAG as noise-safety-complaint

Respond with

Acknowledge seriousness

Before escalating

Ask guests to contact the front desk by calling or physically going to the front desk.

Escalate when:

• The issue requires security / front desk intervention
• The guest has already called or spoken to the front desk and no one answered / no one came to fix the issue