Latest Messages

The most recent AI responses to Expedia guest messages, newest first, 25 per page.

ID Property Escalated Correct? Message Created Guest Message Tag Response Correct?
1567 Rio No
Message β†— 2026-06-14 01:32

I checked out today

early-checkout

Thank you for letting us know you have checked out. Text Rio Rita at (702) 777-7777 for more information.

1566 Paris No
Message β†— 2026-06-14 01:24

Hi there! Are we able to select our room choice, it said that when checking out but I don’t see it now. Thank you and take care!

room-selection

Thank you for reaching out. You can select your room choice when making your reservation.

1565 Flamingo No
Message β†— 2026-06-14 00:51

as i got notification " A nightly resort fee of $49.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two guests daily. This fee is subject to change without prior notice. No need to worry, this amount was displayed as part of your total when you made this reservation to be collected when you arrive. This is just a reminder that the charge will be made upon arrival." from my bank i already paid flight +1000, and for hotel & resort fee $400 already.

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resort-fee-inquiry

Thank you for reaching out. Since you booked your hotel and flight package through Expedia, we recommend contacting Expedia customer service directly to clarify the details of your booking, including any fees or charges. They will be able to assist you with any questions or concerns you may have.

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1564 Flamingo No
Message β†— 2026-06-14 00:49

when i booked the hotel & flight package in expedia, it says its including everything ( 2 way flight, hotel and resort fees too.

stay-modification

Thank you for reaching out. Since you booked your hotel and flight package through Expedia, we recommend contacting Expedia customer service directly to clarify the details of your booking, including any fees or charges. They will be able to assist you with any questions or concerns you may have.

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1563 Flamingo No
Message β†— 2026-06-14 00:47

hi there

general-inquiry

Hello, thank you for reaching out. How can we assist you with your upcoming stay at Flamingo Las Vegas?

1562 Rio No
Message β†— 2026-06-14 00:40

I just booked this a few hours ago I know you can cancel as long as it is done within 24 hours. Please cancel and confirm

stay-modification

Thank you for reaching out to us about cancelling your stay. Since you booked through Expedia, please contact their customer service to initiate the cancellation process. They will be able to assist you with any changes or cancellations to your reservation. Text Rio Rita at (702) 777-7777 for more information.

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1561 Rio No
Message β†— 2026-06-14 00:39

I just booked this a few hours ago I know you can cancel as long as it is done within 24 hours. Please cancel and confirm

stay-modification

Thank you for reaching out to us about cancelling your stay. Since you booked through Expedia, please contact their customer service to initiate the cancellation process. They will be able to assist you with any changes or cancellations to your reservation. Text Rio Rita at (702) 777-7777 for more information.

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1560 Paris No
Message β†— 2026-06-14 00:38

En mi banco no se relejo ningun reemboso

deposit-refund-issue

Lo sentimos por el inconveniente con su reembolso. Un miembro de nuestro equipo se pondrΓ‘ en contacto con usted lo antes posible para ayudar a resolver este asunto.

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1559 Paris No
Message β†— 2026-06-14 00:16

Is it possible to have the rooms very close to eachother ? Need the 4 beds more than connecting.

room-proximity-request

Thank you for reaching out. We'll do our best to accommodate your request for rooms to be very close to each other based on availability at the time of your arrival.

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1558 Paris No
Message β†— 2026-06-13 23:51

Thank you for your reply. I was simply following the instructions sent in the previous post. β€’ CHECK IN EASILY! Download the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the Mobile Check-in Kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia

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caesars-rewards-app-issue

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

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1557 Masquerade No
Message β†— 2026-06-13 23:47

Still waiting on the vouchers for drink specials and other things included in the resort fee

resort-fee-inquiry

Thank you for reaching out about the vouchers for drink specials and other items included in the resort fee. We appreciate your patience. Text Rio Rita at (702) 777-7777 for more information.

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1556 Paris No
Message β†— 2026-06-13 22:11

Where is bell desk

bell-desk-location

The bell desk is located in the lobby area of the hotel. If you need assistance with luggage or have any questions, please don't hesitate to ask.

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1555 Flamingo No
Message β†— 2026-06-13 22:11

Hello, your hotel looks great. But me and my wife wants to change date. Change date to 7-10/7, instead of 8-11/7. Hope it's possible. All the best/Mikael

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stay-modification

Thank you for reaching out, Mikael. We appreciate your interest in modifying your stay dates. Since you booked through Expedia, please contact their customer service directly to inquire about changing your dates. They will be able to assist you with any possible modifications or cancellations. We look forward to welcoming you to Flamingo Las Vegas, and we hope you have a great stay with us.

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1554 Flamingo No
Message β†— 2026-06-13 21:12

So we can go to our room at1 pm once we arrive

early-check-in

Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am.

1553 Flamingo No
Message β†— 2026-06-13 20:57

I’m trying to check in with the app but is not finding my reservation with the number provided

check-in-issue

I apologize for the difficulty you're experiencing with checking in through the app.

1552 Paris No
Message β†— 2026-06-13 20:55

Hi, I saw there was 2 charged for 2 rooms. One is $124.60 and the other is 164.60. Can you tell me what is the difference between it, please. Thank you!

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billing-inquiry

Thank you for reaching out to us about your billing inquiry. I'm happy to help you understand the charges. However, I need to direct you to contact Expedia directly as they handle all booking and payment inquiries. They will be able to provide you with the necessary information and documentation to clarify the difference in charges.

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1551 Flamingo No
Message β†— 2026-06-13 20:52

What is my reservation number

reservation-inquiry

For your reservation details, including your reservation number, please contact Expedia customer service. They will be able to assist you with any questions or concerns you may have.

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1550 Flamingo No
Message β†— 2026-06-13 20:30

Room service

room-service-request

Thank you for reaching out. We appreciate your interest in room service. Please let us know if you'd like more information or assistance, and we'll be happy to help.

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1549 Rio No
Message β†— 2026-06-13 20:24

73454089428475

unknown-message

I'm happy to help you with your upcoming stay at the Rio Hotel & Casino. However, I didn't quite understand your last message. Could you please provide more details or clarify your request so I can better assist you? Text Rio Rita at (702) 777-7777 for more information.

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1548 Rio No
Message β†— 2026-06-13 20:24

I have a booking on 6/18 my plane lands at 1:10 may I request early check in

early-check-in

Thank you for reaching out to us about your upcoming stay. We appreciate your request for early check-in and will do our best to accommodate you. Text Rio Rita at (702) 777-7777 for more information.

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1547 Paris Yes
Message β†— 2026-06-13 20:20

Hello, I downloaded the app and entered all my information and Caesars #, and it would not work. I called the number provided, 866-506-3454, and was redirected to call 702-862-3509, and they are closed on the weekends. I will try to get this all handled next week.

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caesars-rewards-app-issue

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

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1546 Paris No
Message β†— 2026-06-13 19:51

We just wanted to notify that will have a late check in. We will arrive to the hotel around 12 midnight. Thank you

late-arrival

Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am.

1545 Flamingo No
Message β†— 2026-06-13 19:23

2 queen beds please

bed-type-request

Thank you for reaching out! We will do our best to accommodate your request for 2 queen beds based on availability at the time of your arrival. Please be sure to mention your preference to the front desk on arrival, and we will make every effort to fulfill your request.

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1544 Flamingo No
Message β†— 2026-06-13 19:18

Good afternoon.im wondering if we can check in earlier? Thus way we can go play without fears of loosing our stuff.

early-check-in

Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am.

1543 Masquerade Yes
Message β†— 2026-06-13 19:00

if this issue carries on much longer, I shall have to escalate the issue. My name and Alan Manley are the people involved in this refund saga.

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billing-issue

I apologize for the continued delay in returning your deposit. I understand how frustrating this must be for you. A member of our team will look into this matter and ensure that it is resolved as quickly as possible. You will be contacted soon with an update on the status of your deposit return. Please allow us some time to investigate and resolve this issue.

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